Effective Date: 24th September 2024
Welcome to www.KWDesignStudios.com (the “Website”). These Terms and Conditions (“Terms”) govern your use of our Website and services provided by KW Design Studios (“we,” “our,” or “us”). By using our Website or placing an order, you agree to these Terms in full. If you do not agree with any part of these Terms, please refrain from using our services.
1. Company Information
KW Design Studios
Address: 2 Dunley Way, Lutterworth, LE17 4NP
Email: [email protected]
Website: www.KWDesignStudios.com
2. Products and Services
2.1. Personalized Mugs
KW Design Studios specializes in creating personalized mugs for businesses. Each product is customized to meet the client’s specifications.
2.2. Product Accuracy
We aim to ensure that product descriptions and images on our Website are as accurate as possible. However, we cannot guarantee that the colors and designs of the mugs will appear exactly as they do on the screen due to variations in display settings and other factors.
3. Orders and Payments
3.1. Order Process
When you place an order through our Website, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order if we suspect fraudulent activity or incorrect information has been provided.
3.2. Pricing
All prices on the Website are listed in GBP (£) and are inclusive of VAT unless otherwise specified. We reserve the right to adjust prices at any time without prior notice, but this will not affect any orders already placed.
3.3. Payment
We accept various payment methods as indicated on our Website at checkout. Payment must be made in full at the time of purchase. We do not store any payment information, and all payments are processed securely through third-party payment processors.
3.4. Confirmation
After placing an order, you will receive an email confirmation. This confirmation does not constitute acceptance of your order, and we reserve the right to cancel or modify an order if necessary.
4. Delivery and Shipping
4.1. Shipping
We offer delivery services to the United Kingdom and selected international locations. Delivery times may vary based on your location and the nature of your order. Estimated delivery times will be provided at checkout.
4.2. Shipping Costs
Shipping costs will be calculated at checkout based on the delivery address and method chosen. Any customs duties or additional charges for international orders are the responsibility of the buyer.
4.3. Delivery Delays
While we aim to meet all delivery times, there may be instances where delays occur due to factors beyond our control, such as third-party courier issues. We will inform you promptly of any delays.
5. Cancellations, Returns, and Refunds
5.1. Cancellations
Due to the customized nature of our products, cancellations are not accepted once production has started. However, if you wish to cancel before production begins, please contact us at [email protected].
5.2. Returns and Refunds
As our products are personalized and made to order, returns are only accepted if the items are defective, damaged, or incorrect. If you receive a defective product, you must notify us within 14 days of receipt. We will offer a replacement or refund, depending on the situation.
5.3. Process for Returns
To initiate a return, please contact us at [email protected] with your order number and details of the defect or issue. We may require photographic evidence of the damage or issue.
6. Intellectual Property
6.1. Website Content
All content on our Website, including text, images, graphics, and product descriptions, is the intellectual property of KW Design Studios unless otherwise stated. You may not reproduce, distribute, or modify any part of the Website without our prior written consent.
6.2. Customer Designs
Any designs or logos provided by customers for personalized mugs remain the intellectual property of the customer. By submitting designs to us, you confirm that you have the legal right to use and share the designs with us for the purpose of creating your products.
7. Limitation of Liability
7.1. General Liability
To the extent permitted by law, KW Design Studios shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Website, products, or services.
7.2. Product Liability
Our liability in respect of any defective products is limited to the value of the defective product. We are not responsible for any damages or loss resulting from the misuse of our products.
7.3. Website Use
We make no guarantees that the Website will be available uninterrupted or error-free. KW Design Studios is not liable for any losses resulting from the inability to access our Website or issues with its functionality.
8. Data Protection and Privacy
We collect, store, and process your personal data in accordance with the GDPR and applicable data protection laws. Please refer to our [Privacy Policy](link to privacy policy) for more detailed information on how we handle your personal information.
9. User Conduct
By using our Website, you agree not to:
- Use the Website for any unlawful purpose.
- Submit false information or impersonate another person.
- Distribute viruses or malicious software that could harm the Website or other users.
- Use the Website to transmit any unsolicited commercial communication (spam).
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to the Terms and Conditions
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and the updated version will have a revised “Effective Date.” We encourage you to review these Terms regularly.
12. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
KW Design Studios
Address: 2 Dunley Way, Lutterworth, LE17 4NP
Email: [email protected]